Frequently Asked Questions
At present we accept PayPal, Visa, MasterCard and bank transfer.
We ship your order to Australia Wide using a variety of couriers including Australia Post. Shipping fees are calculated upon checkout. This is also the same for International orders.
We offer Free shipping for orders valued at $175 and over.
Once your order is completed, shipping to Australia takes approx 5 – 7 working days to be delivered however to New Zealand, US and Canada it can take up to 14 – 21 working days. We use Air mail so during busy times it may take a little longer.
If you have been waiting longer than the times listed above then please get in touch and we can lodge an enquiry with the postal service. If we still cannot get an answer then, a full refund will be issued.
We offer a 14 day money back guarantee on all products. If you are not satisfied with your purchase, we will refund the purchase price.
All goods must be returned at the buyer’s expense and be in the same condition as received, including all original packaging.
We are available 24 / 7 via our contact page so please don’t hesitate to email us if you have a question. Our staff will endeavor to answer you back within 24 – 48 hours.